All our products are non-GMO.

All of our products are GMP certified and manufactured in the UK to GMP code of practice and ISO 9001 quality assurance certification. We can guarantee you receive consistently high-quality products.

You can contact our Customer Service Team by email with questions regarding our products.

Please email us at cs@labrecipe.co.uk or use the chat. We will get back to you within 24 hours.

Unfortunately, we do not have an exact date on when a product is going to be back in stock. However, you can always provide your email address. We will let us know when the product is available. Note that providing your email address for out of stock products will not register you for our promotional emails.

We currently accept Visa, Master Card, American Express, and Paypal.

Unfortunately, our systems do not allow for the use of multiple credit cards on a single order. You must pay the order with one credit card.

We currently ship to the following countries: Australia, Canada, Germany, Hong Kong, South Africa, and the United Kingdom.

You can see more information on our Shipping Policy page.

Orders that are placed online cannot be replaced or refunded if an incorrect shipping address is listed. Each order concludes with an order confirmation page and email detailing the shipping and billing information. You will be required to place a new order to be shipped to the correct address. If the incorrect order is shipped back to us, a refund or reshipment can be done.
If there is an error with your order, please email us at cs@labrecipe.com and we will change the info asap.
*Please be sure to include your order number on all email correspondence. So we can specifically locate and reference your order.

We accept cancellations that are made within three hours of ordering. After this time, the order is out of the queue and can no longer be adjusted for any reason. If you cancel within the three-hour time frame, you will receive a credit to your account within 5-7 business days.
Please email cs@labrecipe.co.uk if you would like to cancel your order.
*Please be sure to include your order number on all email correspondence. So we can specifically locate and reference your order.

We only offer full refunds (including shipping cost) if the incorrect product was shipped to you or if the product is damaged. Please email our customer support team at cs@labrecipe.co.uk if you experience this issue so we can see how we can help! 
*Please be sure to include your order number on all email correspondence. So we can specifically locate and reference your order.

There are 4 ways to earn credits. You can earn Reward credits through shopping, writing honest reviews, sharing on IG, and making referrals.

Reward Scheme is valid only for customers who have shopped at labrecipe.co.uk at least once.

There is no limit to the amount of Reward credits that you can earn under the Rewards.

We use the “last click” method. To earn Reward credits, an order must first be properly attributed to YOUR link. To ensure that it is, a referred customer must click through using Your Rewards link and not click on any other Rewards link prior to making a purchase.

Your referral link can be shared with friends through email, on social, or any way you want. DO NOT share your referral code in our Customer Reviews section. This is solely for individuals to give product feedback to others. There will be no credit if referrals are gained as a result of this method.

Labrecipe reserves the right to pause or block your account including modifying or adjusting any amount of Reward credits you may have earned, if fraudulent activity or abuse is detected or suspected. We are not responsible for any content you choose to post on your personal accounts. If you post any promotional content that includes your referral link or Rewards code, you must also ensure that all materials comply with all applicable legal requirements.

All rewarded credit that you receive will expire after 365 days.

You can spend your reward credits on any purchase. You may choose to accumulate more reward credits and use them on future purchases.

Reward credits cannot be used at the same time as a discount code when making a purchase. You will still earn reward credits on transactions when you are using a discount code.

Your Rewards credits will appear on your account page when you log into your account.

Haven’t found an answer to your query? Please visit the Contact Us page.
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